Transforming Customer Experiences Through Insightful Research

2 weeks ago

Dublin, Dublin City, Ireland beBeeResearch Full time €80,000 - €124,000
Senior User Experience Researcher

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more.

About the Role
  • We are seeking a Senior User Experience Researcher to own end-to-end planning, execution, analysis, and reporting of research projects. This includes leading core end-to-end research activities, defining research objectives, hypotheses, methodology, execution, analysis, and communication of findings.
  • The successful candidate will inform product teams to guide design decisions, user experience, product direction, and market strategy through research outputs.
Responsibilities
  • Plan, scope, conduct, analyze, and communicate research to inform product decisions.
  • Develop and execute research projects from conception to delivery, including data collection, analysis, and presentation.
  • Maintain relationships with cross-functional stakeholders, including product managers, designers, and engineers.
Requirements
  • Master's degree or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field.
  • 10+ years of relevant experience in consumer-facing business domains.
  • Strong ability to plan, scope, conduct, analyze, and communicate research.
  • Experience with qualitative methods (interviews, diary studies, direct observation, usability testing, etc.) and quantitative research (metrics, survey design, sampling, cross-tabulations, statistical concepts).
  • Excellent storytelling and communication skills; able to speak with business, design, and engineering teams in English.
About Us

We are a diverse, international team focused on experimentation and ownership to enhance customer experiences. At Agoda, we pride ourselves on being represented by people of different backgrounds and orientations. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics.

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