Front Office Coordinator
4 days ago
This position is a fantastic opportunity to join our service team in a busy motor franchise. The role will report directly to the Aftersales Manager and will be responsible for providing exceptional customer service.
The ideal candidate will have excellent front line customer service skills and experience, as well as strong IT skills and the ability to learn our systems quickly.
Previous motor trade experience is a plus, but not essential as full training will be given. We are looking for a highly motivated and organized individual who can work effectively in a fast-paced environment.
Key Responsibilities:
- Scheduling customer vehicle service bookings by phone, email and walk-in.
- Determining workshop availability for service, maintenance and repair work.
- Meeting and greeting all service customers promptly and professionally.
- Checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop.
- Maintaining up to date progress of your customer vehicles undergoing service and/or repair.
- Ensuring customer vehicles are ready at the agreed day/time and explaining to the customer all the maintenance and report work completed.
- Liaising with other teams in the business, management, reception, sales, warranty, parts.
- Assisting with gathering customer service feedback.
- As a front-line member of staff, you will always be a brand ambassador for the company ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice.
Requirements:
- Excellent front line customer service skills and experience.
- Excellent IT skills, Microsoft Office essential, any ERP system experience a plus.
- Previous motor trade experience a big plus but not essential as full training will be given.
- Good communication, interpersonal and presentation skills.
- Full, valid, current driving license for driving in Ireland a bonus.
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