Frontline Reception Assistant

5 days ago

Dublin, Dublin City, Ireland beBeeAdministrative Full time €26,415

Job Overview

This is an exciting opportunity to become a key member of our team, providing support and care to homeless individuals in Dublin. The ideal candidate will be a good communicator, show an ability to be flexible, use their initiative and apply sound decision making skills.

About the Role

  • To provide essential support to the service team, ensuring service users are treated with respect at all times.
  • Relay messages for Service Users and staff, manage the intercom/fob system, ensuring all staff, service users, visitors are made feel welcome.
  • Sign In/Sign Out books on arrival and departure.
  • Take delivery of post and distribute post to Service Users and staff, ensuring all outgoing post is posted each day.
  • Deal with all enquiries at the desk in a cordial and professional manner.
  • Take in service charge from Service Users as required and link with staff when service users arrive without due payments.
  • Keep the reception area in order.
  • Maintain notice boards in the reception area, ensuring notices are up-to-date and accurate.
  • Carry out routine clerical activities (sending routine replies, photocopying, fax dissemination, typing letters, reports and minutes), provide full administration support to management.
  • Ensure Health and Safety standards are met within the Service in accordance with Depaul's Health and Safety policy.
  • Record and report health, safety and security issues.
  • Cooperate with project staff in managing emergency situations.
  • Work as a member of the team in the best interests of Service Users.
  • Participate in consultation processes.

Requirements

  • 1 year's experience using Google Drive and email, Microsoft Suite (Excel, Word, PowerPoint).
  • Proven analytical skills and attention to detail.
  • An understanding of current social issues.
  • Proficient use of IT required in role, including email in a professional capacity.

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