Senior Customer Experience Ambassador

7 days ago

Waterford, Waterford, Ireland beBeeCustomer Full time €40,000 - €50,000

Are you a people person looking for a new challenge? Do you have excellent communication skills and experience in delivering exceptional customer service?

About the Role

This is an exciting opportunity to join our team as a Bar Service Person at a reputable hotel in Waterford. As a key member of our front-of-house team, you will be responsible for providing a warm and welcoming experience for all guests.

Key Responsibilities
  • Delivering Exceptional Customer Service: Ensure that guests receive a professional, friendly, and courteous service at all times.
  • Order Taking and Management: Take orders efficiently and accurately, ensuring that all guest needs are met.
  • Product Knowledge: Maintain a high level of product knowledge on all food and beverage offerings, including cocktails, beers, wines, and spirits.
  • Cash Handling and Security: Carry out cash handling procedures in accordance with company policy and maintain accurate records.
  • Varying Shifts and Flexibility: Work varying shifts including mornings, afternoons, and nights, demonstrating flexibility and adaptability in your work schedule.
What We Offer

We offer a range of benefits, including:

  • Hotel Accommodation: Enjoy a comfortable stay at the hotel during your working hours.
  • Discounts and Perks: Receive 20% discounts on bar & restaurant food in a sister property, comp golf, bike to work scheme, meals during shifts, free onsite tea/coffee, and opportunities for career progression.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Previous experience in a similar role or relevant industry experience.
  • A strong commitment to delivering exceptional customer service.

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