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Retail Store Operations Manager
2 weeks ago
You will be responsible for overseeing the day-to-day operations and performance of a retail store. This includes sales, customer experience, security, health & safety, stock management, and team leadership.
Key Responsibilities:
- Lead a customer-focused team to deliver exceptional services and support business objectives.
- Ensure health and safety procedures are followed by all colleagues, maintaining a zero-harm culture.
- Manage people development, performance, and training to meet business requirements.
- Meet and exceed store targets and KPIs through effective sales strategies and customer engagement.
- Oversee cash, wage costs, budgets, and systems administration, ensuring compliance with company policies and legislative requirements.
Requirements:
- Excellent interpersonal and communication skills to build strong working relationships.
- Proven ability to lead teams, motivate employees, and drive results through teamwork and employee engagement.
- Strong business acumen, customer focus, and commercial awareness.
- Demonstrable initiative, solutions-oriented mindset, and ability to control and analyse sales performance.
- Strong organisational, planning, prioritisation, and time management skills.
