Enhancing Customer Interactions

6 days ago

Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €35,000 - €55,000

**Job Title:** Customer Experience Specialist


About the Role:

We are seeking a highly skilled and experienced Customer Experience Specialist to join our team. This role involves providing exceptional support, guidance, and solutions to customers via various channels, ensuring a positive experience.


Responsibilities:
  • Respond promptly to customer inquiries via phone, email, and live chat, ensuring high satisfaction and meeting KPIs.
  • Log and resolve customer complaints following established procedures, maintaining compliance with relevant regulations.
  • Build and nurture positive relationships with our dealer network and third-party retail partners.
  • Handle sensitive cases involving deceased customers, pre-arrears, and changes of circumstances with empathy and professionalism.
  • Assess customer accounts daily to ensure accurate refunds are processed promptly.
  • Maintain high standards in communication, ensuring responses are timely, informative, and accurate.
  • Confirm and update customer contact information regularly.
  • Engage proactively with customers nearing contract expiration to foster retention and continued partnership.

Requirements:
  • Previous experience in customer service, including administration and customer calls, ideally within the motor trade industry or Financial Services.
  • Proficiency in Microsoft Excel, Word, and PowerPoint.
  • Knowledge of Financial Services products and industry standards.
  • Excellent organisational skills and attention to detail.
  • Ability to thrive in a high-pressure environment.
  • Strong understanding of best practices for reviewing and continuously improving operational processes.

Benefits:

We pride ourselves on being a flexible employer, offering a range of benefits that include:

  • Flexible working hours.
  • Job sharing.
  • Compressed hours.
  • Part-time working hours.
  • A hybrid model combining remote and office working.

We are committed to equal treatment and equal opportunities for all employees. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

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