Customer Service Manager

1 week ago

Cork, Cork, Ireland beBeeSupervisor Part time €30,000 - €50,000
About the Role

The role of a part-time supervisor is to oversee the efficient running of the shop floor, ensuring the highest levels of customer service, sales and profit are achieved.

As a key member of the management team, you will support the management of all personnel, product & merchandising functions, business processes and results for the store.

Key responsibilities include:

  • Ensuring the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
  • Supporting the management team in managing all personnel, product & merchandising functions, business processes and results for the store.
  • Participating in weekly management meetings and other staff meetings.
  • Clearly communicating to staff all marketing and sales promotions.
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
  • Consistently fostering a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  • Supporting the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
  • Achieving company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
  • Performing manager-on-duty functions, managing store opening/closing functions and the sales floor.
  • Focusing staff on the importance of quality relationships with internal & external customers.
  • Ensuring staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  • Ensuring

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