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Customer Experience Advocate
3 weeks ago
Career advancement is crucial for personal and professional growth. Our goal is to empower you with the skills, knowledge, and support needed to excel in your role.
Key Responsibilities:- Deliver exceptional customer service by addressing queries efficiently and providing clear solutions within a contact centre environment.
- Adhere to professional standards expected of a leading contact centre, ensuring high-quality performance.
- Achieve individual performance objectives based on Service Level Agreements (SLAs).
- Contribute positively to team dynamics, supporting colleagues and fostering a collaborative work environment.
- Comply with all regulatory requirements, operational procedures, and risk verification protocols.
- Pursue ongoing development and ensure required competency levels are met in line with role expectations.
- At least one year of experience in Customer Service (Retail, Hospitality, Contact Centre).
- Excellent interpersonal and communication skills.
- Effective problem-solving abilities.
- Resilience and adaptability in a fast-paced environment.
- Strong PC skills and proficiency in relevant software applications.
