
Customer Service Advocate
1 day ago
We are seeking a Customer Service Representative to fill this role.
The successful candidate will be responsible for:
- Responding promptly to customer inquiries via phone, email, and live chat.
- Addressing and resolving concerns related to orders, product information, refunds, commissions, and account issues.
- Providing clear guidance on company policies, promotions, and compensation plans.
- Maintaining up-to-date knowledge of company products, business models, and compliance guidelines.
- Processing refunds, exchanges, and adjustments in accordance with company policies.
- Accurately documenting customer interactions and escalating complex issues to the appropriate department.
- Assisting customers in navigating back-office systems and understanding their earnings and orders.
- Representing the company in a professional, courteous, and knowledgeable manner.
Key qualifications and experience include:
- Native language speaker of one or more languages.
- Fluency in spoken and written English.
- Previous experience in Customer Service, preferably in network marketing, direct sales.
- Strong communication skills.
- Excellent problem-solving skills and attention to detail.
- Ability to work both independently and as part of a team.
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