Customer Service Advocate

1 day ago


Galway, Galway, Ireland beBeeProfessional Full time €35,000 - €45,000
Job Description

We are seeking a Customer Service Representative to fill this role.

The successful candidate will be responsible for:

  • Responding promptly to customer inquiries via phone, email, and live chat.
  • Addressing and resolving concerns related to orders, product information, refunds, commissions, and account issues.
  • Providing clear guidance on company policies, promotions, and compensation plans.
  • Maintaining up-to-date knowledge of company products, business models, and compliance guidelines.
  • Processing refunds, exchanges, and adjustments in accordance with company policies.
  • Accurately documenting customer interactions and escalating complex issues to the appropriate department.
  • Assisting customers in navigating back-office systems and understanding their earnings and orders.
  • Representing the company in a professional, courteous, and knowledgeable manner.
Required Skills and Qualifications

Key qualifications and experience include:

  • Native language speaker of one or more languages.
  • Fluency in spoken and written English.
  • Previous experience in Customer Service, preferably in network marketing, direct sales.
  • Strong communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work both independently and as part of a team.


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