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Senior Front Desk Manager
2 weeks ago
We are seeking a seasoned leader to manage our front office operations in a high-end environment.
Main Responsibilities- Oversight of daily front desk activities including check-in/check-out, reservations, and guest inquiries.
- Guidance, support, and training of front desk staff to uphold superior service standards.
- Effective resolution of guest complaints to ensure complete satisfaction.
- Collaboration with other hotel departments for seamless operations.
- Preparation of weekly schedules for the Front Office team.
The ideal candidate will have proven experience in hotel front office management, strong leadership and communication skills, excellent organisational abilities, and a customer-centric approach.
Essential Requirements- Demonstrated experience in hotel front office management in a supervisory or managerial role.
- Strong leadership and communication skills to motivate and direct a team.
- Excellent organisational skills with attention to detail.
- A customer-focused mindset and passion for exceptional service.
- Proficiency in hotel management software and Microsoft Office.
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