Operational Policy Coordinator

1 day ago


Dublin, Dublin City, Ireland Servicenow Full time
About the Role
This role is a key part of our team, responsible for guiding our Product Management, Development, Support, Security, and Cloud Operations teams in aligning operational policies, commercial contract terms, and industry and regulatory trajectory. The successful candidate will bring innovative products and programs to market by ensuring we have the appropriate agreements, internal policies, and processes in place to drive adoption at scale. This includes aligning products and programs with customer contracts, external regulations, and internal policies, supporting the sales process, and participating in the development of operational policies.

Key Responsibilities:
  • Ensure alignment of products and programs with customer contracts, external regulations, and internal policies.
  • Support the sales process by answering questions and participating in discussions on operational topics with internal business teams and/or customers.
  • Participate in the development of operational policies to assure alignment with commercial contracts.
  • Anticipate and answer customer questions about the use of Servicenow products, preparing written explanations, including FAQs and Sales talking points; integrating with engineering, security, privacy, and product development to identify evolving issues and potential concerns; participating in customer discussions; ensuring alignment of Servicenow contractual forms are consistent with operational framework.

Requirements:
To succeed in this role, you must have 3+ years of experience in contracts or commercial legal roles, with software/SaaS experience being an advantage. Your skills and qualifications include: leveraging AI to integrate into work processes, decision-making, or problem-solving; extracting, analyzing, reporting, and making recommendations based on data using Servicenow tools and Excel; using your positive energy and excellent communication skills to maintain teamwork within our organization and drive successful outcomes cross-functionally with our business partners.

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