Customer Success Director EMEA

6 days ago


Dublin, Dublin City, Ireland Monograph Full time

About Us:
We're passionate about making software toolmaking ubiquitous at Monograph. Our journey began in 2016, and we've been working together since then to achieve this mission. We have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more who share our vision. Today, we're growing fast and excited for new teammates to join us who are the best at what they do.

The Relationship Manager is part of the Notion Sales organisation who works closely with cross-functional partners inside and outside of GTM. This individual owns the relationship with the accounts they cover, mostly W2W customers in EMEA who adapted Notion from early phase. This includes a specific focus on retaining their existing paid footprint and ensuring their long-term success with their decision makers, who are primarily executives.

As part of this focus, Relationship Managers are measured on their book of business retention and ensuring we have predictable renewals that happen in a timely manner. This involves forecasting a healthy and predictable revenue business for your territory, summarizing key learnings back to our leadership teams, and elevating your skills as we tackle our most impactful challenges.



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