Customer Success Leader for EMEA Markets

3 days ago


Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

Join our mission to revolutionize the way businesses operate and interact with their customers.

We're looking for a highly experienced Customer Success Manager to lead our EMEA team and drive business growth through strategic partnerships and customer engagement.

This role requires a deep understanding of customer needs, market trends, and competitive landscapes, as well as exceptional communication, problem-solving, and leadership skills.

The successful candidate will be responsible for managing a large portfolio of customers in EMEA, providing tailored support, consulting, and training services to ensure customer satisfaction and retention.

Key responsibilities include designing and implementing customer success strategies, collaborating with cross-functional teams to develop and execute sales-assisted motions, and identifying opportunities to upsell and cross-sell Notion products.

About The Role:

The ideal candidate will be a seasoned professional with a track record of driving business growth through strategic partnerships and customer engagement.

They will have a deep understanding of customer needs, market trends, and competitive landscapes, as well as exceptional communication, problem-solving, and leadership skills.

The candidate will be responsible for managing a large portfolio of customers in EMEA, providing tailored support, consulting, and training services to ensure customer satisfaction and retention.


  • Drive business growth through strategic partnerships and customer engagement.
  • Develop and implement customer success strategies to improve customer satisfaction and retention.
  • Collaborate with cross-functional teams to develop and execute sales-assisted motions.
  • Identify opportunities to upsell and cross-sell Notion products.
  • Serve as a subject matter expert, providing thought leadership and insights to inform product development and business strategy.


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