EMEA Customer Success Specialist
2 days ago
We're on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge. At Notion, we want to change this by focusing on design, craft, and user-centricity. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us.
About the Role:- The Relationship Manager is part of the Notion Sales organisation who works closely with cross-functional partners inside and outside of GTM. This individual owns the relationship with the accounts they cover, mostly W2W customers in EMEA who adapted Notion from early phase.
- This includes a specific focus on retaining their existing paid footprint and ensuring their long-term success with their decision-makers, who are primarily executives.
- As part of this focus, Relationship Managers are measured on their book of business retention and ensuring we have predictable renewals that happen in a timely manner.
What You'll Achieve:
- You will be a founding member of the Relationship Management Team, joining at the perfect time to shape how we grow from here.
- You will be the first line of contact for all our customer's needs and summarise key learnings back to our leadership teams.
- You will gain insights to help us serve our customers better — and work with the product to inform what we do next.
- You will have the opportunity to elevate your skills as we tackle our most impactful challenges.
- You will work with CSM team to identify at-risk accounts and put together a strategy to mitigate identified risk, ensure customer satisfaction, and secure the renewal.
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