Account Growth Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €60,000 - €70,000
Job Overview

The Customer Account Manager role involves providing proactive support and service to clients via telephone or email. This position is responsible for maintaining and growing client relationships, increasing profitability, and enhancing overall client satisfaction.

Key responsibilities include understanding and selling card payment products, maintaining awareness of the business market and industry, following up with customers, and providing accurate reports on daily activity.

  • Sell a range of merchant processing products and services to achieve set monthly targets and KPIs.
  • Update CRM systems with communication outcomes and success.
  • Act as an escalation point for internal and external client issues.

Qualifications include at least 2 years' experience in customer account management, evidence of hitting and overachieving revenue targets, and ability to prioritize and manage a large portfolio.

Other qualifications include excellent time management and organisational skills, proven relationship building and influencing skills, and broad commercial and financial acumen.

Competencies
  • Drive for Results: Hold self and others accountable to consistently achieve meaningful results.
  • Collaboration: Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
  • Agility & Innovation: Ability to move and learn quickly to support a fast-paced team and business.
  • Inclusion: Build a culture of equity and inclusion in which diverse ideas, talent, and perspectives are welcomed and encouraged.
  • Risk Management: Appropriately identify and manage risks, in compliance with applicable laws, rules, and regulations, and with Company Policy.
  • Ethics and Trust: Maintain high ethical standards; conduct yourself honestly and ethically; adhere to a core set of values and standards appropriate to the situation and act accordingly to inspire trust and respect.
Working Arrangements

The role offers a hybrid / flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work from other locations for the remaining days.

Benefits

Elavon Europe provides an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Applicants agree to permit EFS (or its agents) to conduct due diligence as necessary to satisfy compliance with Fitness and Probity/Propriety Standards and to provide information and documentation as requested.

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