Reliable System Specialist

Transformative work awaits in our San Diego, California roots. Since 2004, we've been pioneering how organizations collaborate. Fast forward to today, we're a global leader, leveraging AI-powered innovation for over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, empowering organizations to find smarter, faster ways to work. This marks just the beginning of our journey towards making the world work better for everyone.

In this role, you'll be responsible for managing and resolving complex issues for our SRE team, focusing on instance performance, reliability, and availability. This is a swing shift role (4 days a week) requiring you to be located within the Republic of Ireland. Swing Shift : 4 Day Shift (Wed-Sat 3PM – 1 AM)

• Assist in supporting production systems and performing troubleshooting tasks.
• Provide relief and sustainable resolution to issues within our infrastructure.
• Help maintain and enhance system observability, including metrics, logging, and alerts.
• Participate in troubleshooting bridges and provide support during critical incidents.
• Collaborate on infrastructure automation projects using internal or open-source tools and frameworks.
• Develop skills in building and maintaining CI/CD pipelines and deployment scripts.
• Adhere to established SRE practices, such as documenting runbooks, composing postmortems, and contributing to team retrospectives.
• Automate repetitive tasks to improve efficiency and reduce human error.

• A degree in computer science/engineering or equivalent.
• At least 3 years of experience in a Site Reliability Engineering or similar role.
• Experience in leveraging AI into work processes, decision-making, or problem-solving.
• Solid knowledge of ITIL driven IT Operations – Incident, Problem & Change Management.
• Excellent communication skills and a collaborative mindset.
• Good knowledge of Unix/Linux operating system, including memory management, process management, disk/IO troubleshooting, and network troubleshooting.
• Understanding of networking concepts, including TCP, IP addressing, routing, HTTP, HTTPS/TLS/SSL, DNS, DHCP, FTP/SFTP.
• Understanding of relational databases (e.g., MySQL, Postgres).
• Knowledge of one (or more) scripting languages: JavaScript, Python, Unix Shell.
• Hands-on experience with Kubernetes and containerization.
• Familiarity with at least one programming language (Shell, Python, Go, or Java preferred).
• Familiarity with cloud computing (AWS, Azure, or GCP).
• Basic knowledge of monitoring and alerting tools (e.g., Prometheus, Grafana, or similar).
• A strong desire to learn and grow in infrastructure reliability, automation, and DevOps/SRE principles.

• Certifications in one or more public cloud platforms.
• Exposure to DevOps and Agile methodologies.
• Familiarity with CI/CD pipelines and tools like Jenkins or GitLab CI.
• Understanding of development on ServiceNow platform.
• Basic understanding of configuration management tools (Ansible, Puppet, etc.).
• Knowledge of monitoring and observability tools (Prometheus, Grafana, etc.).
• Experience with Splunk, Gitlab.

We approach our distributed world of work with flexibility and trust. Work personas are categories assigned to ServiceNow employees depending on the nature of their work and assigned work location. Learn more here.

Equal Opportunity Employer

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.