Senior Claims Resolution Specialist

3 days ago

Loch Garman, Loch Garman, Ireland beBeeClaims Full time €40,000 - €43,000
Job Overview

We are seeking a skilled First Notification of Loss Claims Specialist to join our team. This role will play a key part in providing excellent service to brokers, customers, and insurers.

Key Responsibilities:
  • Handle FNOL claims from initial notification through to settlement with efficiency and professionalism.
  • Manage daily claims post, notifications, processing, and calls with a focus on timeliness and accuracy.
  • Ensure thorough logging of claims, reserves, amendments, and payments to maintain seamless operations.
  • Support the preparation of monthly reports and collaborate with insurer audits to drive business growth.
  • Appoint and liaise with approved experts (repairers, loss adjusters, engineers, medical and legal professionals) to deliver high-quality solutions.
  • Settle claims efficiently, aiming for early resolution where possible to minimize delays and maximize customer satisfaction.

The ideal candidate will report directly to the Claims Operations Manager and have a hybrid working model after training, typically 2–3 days in the office (flexible by agreement).

Requirements:
  • Minimum 1 year of relevant FNOL claims handling experience.
  • APA Insurance qualification (or working towards it) – essential for long-term career progression.
  • Strong communication and negotiation skills to build effective relationships.
  • Ability to prioritize workload and work independently with minimal supervision.
  • Team-focused, proactive, and customer-oriented approach to ensure exceptional service delivery.

If you are passionate about delivering outstanding results and exceeding customer expectations, we encourage you to apply or schedule a confidential discussion to explore this opportunity further.

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