Front Office Service Leader

2 days ago

Athlone, County Westmeath, Ireland beBeeService Full time €41,000 - €53,000
Job Title

A career opportunity as an Assistant Front Office Manager awaits a highly skilled individual who can lead and inspire the Front Office team to deliver exceptional guest service. The ideal candidate will have a proven background in leading or supporting a team, with a focus on training and development.

">About the Role
  • Lead the Front Office team to provide outstanding service and maximise guest satisfaction.
  • Anticipate guests' needs and respond promptly to ensure a seamless experience.
  • Ensure efficient arrival and departure procedures are implemented.
  • Manage reservation calls and provide premium guest care at every opportunity.
  • Contribute to the day-to-day running of the Reception Team and promote effective systems and processes.
  • Oversee room allocation and coordinate with Accommodation for timely availability.
  • Implement brand initiatives and uphold relevant SOPs and standards.
  • Promote hotel amenities, outlets, and local activities to guests, upselling where appropriate.
  • Maintain accurate filing and administration within the Front Office department.
Requirements
  • Minimum 1 year's experience as an Assistant Front Office Manager or 2 years at supervisor level in a busy hotel environment.
  • Familiarity with Front Office systems; Opera Cloud experience is desirable.
  • Excellent spoken and written English.
  • Strong interpersonal and communication skills, with a natural ability to build rapport.
  • Impeccable organisational and administrative abilities.

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