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Principal Technical Support Specialist

2 weeks ago

Cork, Cork, Ireland beBeeTechnical Full time €50,000 - €80,000

Job Overview

We are seeking an experienced technical support professional to join our team as a Technical Support Engineer.

The ideal candidate will possess strong skills in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.

Key Responsibilities:

  • Provide expert-level technical support for software and network systems.
  • Collaborate with engineering teams to resolve complex issues and enhance products.
  • Develop and maintain comprehensive knowledge base articles and training materials.
  • Foster positive customer relationships and provide exceptional customer service.

Requirements:

  • Strong understanding of storage concepts and infrastructure.
  • Proficient in database principles, including MySQL.
  • Familiarity with networking concepts, including DHCP, TCP/IP, UDP, SNMP, and packet traces.
  • Experience with Windows and Linux operating systems.

Bonus Skills:

  • Hypervisor experience, including Hyper-v and VmWare.
  • Knowledge of remote authentication methodologies, including LDAP and SAML.
  • Understanding of data protection and backups.
  • Familiarity with storage protocols, including iSCSI, FC, FCoE, NFS, SMB/CIFS, and RestAPI methodology.

Education and Certifications:

  • Bachelor of Science degree in Computer Science, Electrical Engineering, or related field.
  • 2+ years of experience in a relevant technical support role.
  • NetApp certifications, such as NCDA, NCSE, CCNA, RHCA, VCP, MCSA, or equivalent.