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Proactive Product Training Specialist
2 weeks ago
About our organization
We are a global healthcare leader that helps people live more fully at all stages of life.
Our portfolio spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.
Over 114,000 colleagues serve people in more than 160 countries.
A Global Leader in Healthcare
At our organization, we are committed to improving health outcomes and enhancing quality of life through innovative solutions.
Our Presence
Since 1946, we have been operating in Ireland, serving the Irish market with a diverse range of healthcare products, including diagnostics, diabetes care, medical devices, and nutritional products.
Our Irish operation currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford, and Sligo.
Diabetes Care in Kilkenny
Our Diabetes Care site in Kilkenny is at the forefront of diabetes care with the latest technology, manufacturing FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management.
Among our leading brands are the FreeStyle Precision, FreeStyle Lite, and FreeStyle Libre systems.
Role Overview
The primary responsibility of this role is to ensure delivery of safe and effective products that meet customer needs while maintaining compliance.
- Monitoring and answering training queries submitted via the training request system and mailbox.
- Entering new hires/employees into the training system in a timely manner and ensuring the correct training plan is assigned.
- Running reports to ensure the training system is in a constant state of compliance.
- Ensuring compliance with policies and procedures.
- Providing assistance to various functions on the correct selection of training plans and training materials.
- Performing Quality review of training documentation in accordance with approved procedures to ensure compliance with Good Documentation Practices.
Key Responsibilities
- Minimum Level 7 NFQ qualification or equivalent in a relevant discipline.
- Minimum 2+ years previous experience in medical/pharmaceutical industry would be preferred.
- Experience with LMS platforms and e-learning tools.
- Strong communication, facilitation, and interpersonal skills.
- Problem-solving and adaptability in dynamic environments.
