Multilingual Online Content Specialist

1 day ago

Dublin, Dublin City, Ireland beBeeDigital Full time

Digital Safety Specialist

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Are you fluent in multiple languages and comfortable with sensitive content?
Join our team as a Digital Safety Specialist to help shape a safer and more inclusive online community.

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This role involves working closely with our clients to ensure the quality and safety of online content.
We are looking for individuals who can work independently, prioritize tasks effectively, and communicate clearly with colleagues and clients.

\Key Responsibilities:\
  • Investigate and resolve reported issues, including account support requests and potentially abusive content.
  • Enforce community standards by monitoring and addressing reports of abuse.
  • Stay up-to-date on products and community standards.
  • Leverage market-specific knowledge to propose scalable solutions for community support.
  • Analyse data to identify trends and improve user experiences.
  • Escalate issues outside company policy to global teams when necessary.
  • Identify inefficiencies in workflows and recommend improvements.
\Skills & Competencies:\
  • Strong resilience to work in a fast-paced environment.
  • Excellent communication skills, with a high degree of empathy.
  • Adaptability and a positive approach to challenges.
  • Decision-making, problem-solving, and teamwork abilities.
  • Effective time management and prioritization skills.
\Benefits:\
  • Competitive salary: €31,063/year.
  • Evening shift uplift: +25% for late hours.
  • Travel allowance: €12/day before tax for evening shifts.
  • Performance-based bonus: 10% quarterly.
  • Private healthcare and pension contributions.
  • Annual leave: 25 days.
  • Extensive training programs and access to wellness initiatives.
  • Tax Saver and Bike-to-Work schemes.
\Why Join Us?\
  • Multicultural and diverse team environment.
  • Opportunities for career progression into roles like Quality Auditor, Trainer, or Team Lead.
  • Fixed working schedules with no rotations.
  • Comprehensive training provided—no prior experience required.

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