
Multilingual Community Support Specialist
1 day ago
We are seeking a multilingual professional with strong interpersonal skills, excellent communication abilities and empathy to support our online community.
Main Responsibilities:- Investigate & Resolve: Handle reported issues via our ticketing system ensuring a safe and respectful community environment.
- Enforce Standards: Monitor and enforce our client's Terms of Use.
- Stay Informed: Become well-versed in our client's products and community standards.
- Market Insights: Find scalable solutions for our user community using your knowledge and expertise.
- Data Analysis: Gather and analyse relevant data to enhance the overall user experience.
- Trendspotting: Recognise trends and escalate issues beyond policy guidelines.
- Efficiency: Identify workflow inefficiencies and suggest improvements to increase productivity.
- Resilience: Operate effectively in a fast-paced environment with minimal supervision.
- Interpersonal Skills: Strong verbal and written communication skills with a focus on empathy and understanding.
- Adaptability: Positively approach challenges with flexibility and a willingness to learn.
- Decision-Making: Prioritise tasks solve problems and work collaboratively as part of a team.
- Time Management: Manage tasks to consistently meet KPIs and deadlines.
- Fluency in Russian language.
- Proficiency in English (B2-C2 level).
- A strong understanding and affiliation with Russian culture and linguistic nuances.
- Be part of a multicultural team with diverse backgrounds and experiences.
- Great internal career progression opportunities with clear paths for advancement.
- Fixed working schedule with regular working hours.
- No prior experience required – full training provided to ensure success.
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