Hotel Experience Manager

3 days ago


Dublin, Dublin City, Ireland The Morgan Hotel Full time

The Morgan Hotel is seeking a highly skilled Guest Relations Executive to join our team. As a key ambassador of our hotel, you will be responsible for ensuring that every guest has an unforgettable experience.

Our ideal candidate will have exceptional communication skills, be proactive and able to work effectively in a dynamic environment. You will have the opportunity to engage with guests from around the world, anticipate their needs and provide personalized service.

We offer a competitive salary, healthcare contribution, meals on duty, city centre location, company-wide discounts and training and development opportunities. If you are a passionate and dedicated individual who is committed to delivering exceptional customer service, we invite you to apply.

Key Responsibilities:

  • Engage with guests to understand their needs and preferences
  • Anticipate and resolve any issues or concerns
  • Provide personalized service and create memorable experiences
  • Work effectively as part of a team to deliver excellent customer service

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proactive and able to think on your feet
  • Familiarity with Dublin City and its attractions

Benefits:

  • Competitive salary
  • Healthcare contribution
  • Meals on duty
  • City centre location
  • Company-wide discounts
  • Training and development opportunities


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