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Senior Customer Experience Specialist
2 weeks ago
A global community of hosts offer unique stays and experiences to travelers. As a Senior Specialist, you will be part of this community and play a key role in providing exceptional customer service.
The Value You Will Deliver:- You will take ownership of cases, ensuring complete resolution while fostering strong relationships with users.
- You will provide end-to-end support to members of the community experiencing an issue with their reservation.
- You will interact with customers and community members through all current and future channels.
- You will take ownership of all assigned cases, ensuring a complete final resolution is reached based on workflows and management guidelines.
- 5+ years of relevant experience in multicultural customer service teams.
- Hospitality experience is beneficial, particularly in the technology industry.
- Ability to work flexible shifts, including weekend days and public holidays.
