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Key Account Strategist

1 week ago

Dublin, Dublin City, Ireland ATC Computer Transport & Logistics Full time
Job Overview

ATC Computer Transport & Logistics, a European leader in logistics and technical services, is seeking an experienced Key Account Manager to join our team. This role involves fostering strong relationships with key clients, aligning our services with their business objectives, and ensuring high-level customer satisfaction.

This hybrid role offers a flexible blend of in-office and remote work, allowing for a great balance between work and personal life. As a Key Account Manager at ATC, you will be responsible for strategic planning, negotiations, and managing the overall health of the account.

Main Responsibilities:

  • Strategic Planning: Develop and execute long-term account strategies that align with customer goals and drive business growth
  • Relationship Building: Cultivate strong relationships with key stakeholders at the client organisation, serving as their trusted advisor
  • Contract Negotiations: Lead negotiations and RFQ renewals, ensuring mutually beneficial agreements
  • Account Health Management: Monitor the overall health of the account, proactively identifying and addressing potential risks
  • Escalation Management: Act as the primary point of contact for escalations, ensuring timely resolution and maintaining customer satisfaction
  • Business Alignment: Understand the customer's business objectives and challenges and align our services to meet those needs
  • Performance Metrics: Track and report on key performance indicators (KPIs) related to account performance, customer satisfaction, and retention
  • Cross-functional Collaboration: Work closely with internal teams (e.g. Marketing and Operations) to ensure customer success