Highly Skilled Technical Support Specialist
5 days ago
Job Overview
We are seeking a highly skilled and experienced Technical Support Engineer to provide advanced technical support to customers and internal stakeholders for NetApp products.
The successful candidate will be responsible for diagnosing complex technical issues with NetApp products, proactively identifying potential issues, and proposing preventative resolutions.
They will collaborate with internal escalation teams and engineering to resolve challenging support issues, develop knowledge base articles, and improve existing ones for reuse throughout the Technical Support Center.
The ideal candidate will have strong analytical and creative problem-solving skills, excellent interpersonal skills, and the ability to work effectively with senior internal and external stakeholders.
Required Skills and Qualifications
- 5+ years of relevant technical support experience
- Proven ability to diagnose and resolve complex issues using advanced analytical and creative problem-solving skills
- Strong interpersonal skills to manage stressful or ambiguous situations and deliver superior customer service
- Experience with NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools
- Expertise in performance troubleshooting and diagnosing issues in NetApp systems
- Familiarity with ancillary technologies such as DNS, NIS, and Active Directory
- Experience with virtualization (VMware, Hyper-V, Citrix) and cloud solutions
- Proficiency in multiple languages
About This Role
This is an exciting opportunity to join our team and contribute to the success of our organization. If you have the skills and experience required for this role, we encourage you to apply.
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