Customer Experience Specialist
3 days ago
Company Overview
Permanent TSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape. Our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
Job Description
We are seeking a highly motivated Branch Customer Experience Champion to join our team in Navan. As a key member of our branch team, you will work collaboratively with your colleagues and Branch Lead to support the efficient delivery of business objectives and day-to-day branch operations in a compliant manner.
You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Bank's Customer Segmentation Strategy and take part in localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers.
- Support in the day-to-day operation of customer service within the branch.
- Provide an excellent level of customer service and advise our customers throughout their product/financial needs journey, further improving the customer experience with both over-the-phone and face-to-face interactions.
- Take ownership and deal with customer queries in an effective, professional and compliant manner.
- Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system.
- Assist with sales campaigns including post-sales fulfilment, administration and follow-up tasks.
- Audit cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model.
Required Skills and Qualifications
To be successful in this role, you will have:
- A QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years.
- If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2-year period to achieve APA in both Loans and S&I.
- If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post-Leaving Certificate experience.
Benefits
This is a 12-month Fixed Term contract role. If this is you, please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.
-
Customer Experience Specialist
17 hours ago
Dublin, Dublin City, Ireland TN Ireland Part timeJob OverviewWe are seeking a Customer Experience Specialist to join our team at ECCO Shoes in Arnotts store.As a Customer Experience Specialist, you will be responsible for creating a positive shopping experience for our customers, working closely with colleagues to achieve sales targets, and maintaining a high level of sales standards.You will also be...
-
Customer Experience Specialist
3 days ago
Dublin, Dublin City, Ireland Search Talent Full timeAre you a Customer Experience Specialist looking for a new challenge? We are seeking a highly skilled individual to join our team at Search Talent.About the OpportunityThis is an exciting opportunity for a customer experience specialist to work in a fast-paced environment, providing exceptional customer service and product knowledge to clients.The successful...
-
Customer Experience Specialist
2 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeWe are recruiting for a Customer Experience Specialist to join our team at Gather & Gather in Dublin. As a Customer Experience Specialist, you will focus on delivering exceptional customer service, ensuring a welcoming environment, and working efficiently with colleagues.Main Responsibilities:Provide exceptional customer service, responding promptly to...
-
Customer Experience Specialist
11 hours ago
Dublin, Dublin City, Ireland TTEC Full timeWe're looking for a skilled Customer Experience Specialist to join our team in Bulgaria. As a Technical Support Specialist - French-English, you'll play a vital role in creating and delivering exceptional customer experiences.Your day will be filled with troubleshooting customer issues, resolving problems, and collaborating with internal teams to ensure...
-
Customer Experience Specialist
3 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeAbout UsAt TN Ireland, we strive to create and deliver a fantastic customer journey for everyone who shops with us. Our primary goal is to make every shopping experience exceptional, whether it's online or in-store.Salary and BenefitsAs a valued member of our team, you will receive a competitive salary, rising to €16.90 per hour after 3 years, as well as...
-
Customer Experience Specialist
25 minutes ago
Dublin, Dublin City, Ireland Aib Group Full timeAIB Group seeks a skilled Customer Experience Specialist to join our team in delivering fair customer outcomes while meeting regulatory responsibilities.The role involves managing and resolving complex customer complaints, applying significant personal judgment and expertise in addition to relevant legislation, regulation, and Bank policy.As a hybrid role,...
-
Customer Experience Specialist
11 hours ago
Dublin, Dublin City, Ireland Saint Gobain Full time**Key Responsibilities**As a Customer Experience Specialist at Saint-Gobain, you will:Develop and implement customer loyalty programs that align with company goals and customer needsManage website content, ensuring accuracy, relevance, and engagementCreate compelling content, videos, case studies, and moreOversee PIM/DAM systems to optimize processes and...
-
Customer Experience Specialist
15 hours ago
Dublin, Dublin City, Ireland Europcar Full timeAre you a driven, customer-focused individual looking for a new challenge? We have an exciting opportunity for a Customer Experience Specialist to join our team.As a key member of our team, you will be responsible for delivering exceptional customer experiences through effective sales and customer support. This will involve driving sales of our ancillary...
-
Customer Experience Specialist
7 days ago
Dublin, Dublin City, Ireland Engineeringuk Full timeAs a Customer Experience Specialist at Engineeringuk, you will play a vital role in delivering exceptional customer experiences through proactive service and product knowledge.Your primary responsibility will be to serve customers with passion and enthusiasm, always prioritizing their needs before tasks. You will create an inspiring shopping environment by...
-
Customer Experience Specialist
4 days ago
Dublin, Dublin City, Ireland Fairways Hotel Full timeWe are seeking a Customer Experience Specialist to join our team at Fairways Hotel. In this role, you will be responsible for crafting personalized experiences that exceed our guests' expectations and leave a lasting impression.About Our CultureWe value creativity, enthusiasm, and a willingness to learn. Our team members are empowered to think outside the...
-
Customer Experience Specialist
4 days ago
Dublin, Dublin City, Ireland TTEC Full timeAbout the Role: As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients. You will work closely with our team to troubleshoot technical issues and provide solutions that meet our customers' needs.Key Responsibilities:Provide technical support to customers via phone, email, or chatTroubleshoot...
-
Customer Experience Specialist
11 hours ago
Dublin, Dublin City, Ireland Patagonia Part timeWe're seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Specialist. As a Sales Associate Expert, you'll be responsible for delivering a world-class customer experience that aligns with our company values and mission.Key ResponsibilitiesCreate a welcoming and inclusive store environment that encourages customers...
-
Customer Experience Specialist
2 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeTTEC is a dynamic company that values its employees and provides a supportive work environment. As a Customer Experience Specialist, you'll play a critical role in delivering exceptional customer experiences and driving sales growth. Your primary responsibility will be to identify and capitalize on sales opportunities with clients, using your knowledge of...
-
Customer Experience Specialist
5 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeThe Customer Experience Specialist will be responsible for delivering exceptional customer service and supporting the Building Management team at 76 Sir John Rogerson's Quay. This role requires strong communication and problem-solving skills, as well as the ability to work independently.Main Responsibilities:Visitor Management: Check in arriving visitors,...
-
Customer Experience Specialist
5 days ago
Dublin, Dublin City, Ireland Musgrave Group Full timeMusgrave Group is a dynamic and innovative company that operates seven Marketplace sites across the Republic of Ireland. We are committed to delivering exceptional customer experiences and are seeking a skilled Customer Experience Specialist to join our team at our Head Office in North Dublin.The purpose of this role is to build and maintain fantastic...
-
Customer Experience Specialist
3 days ago
Dublin, Dublin City, Ireland Klaviyo Inc. Full timeAt Klaviyo, we foster a diverse and inclusive work environment where every team member can thrive.We believe in providing exceptional onboarding experiences that set our customers up for success. As an Onboarding Specialist, you will play a critical role in guiding new customers through their initial setup with Klaviyo.Your primary responsibility will be to...
-
Airport Customer Experience Specialist
4 days ago
Dublin, Dublin City, Ireland Lex Consultancy Full timeAre you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working collaboratively as part of a team? If so, Lex Consultancy wants to hear from you! We are seeking an Airport Customer Experience Specialist to join our team and help drive customer satisfaction.About the...
-
Customer Experience Specialist
10 hours ago
Dublin, Dublin City, Ireland Abrivia Full timeAbout the Role">We are seeking a German Customer Success Specialist to join our growing team. In this key role, you will ensure our customers have an exceptional experience as they begin using our HR software. ">You will work directly with new clients to guide them through the onboarding process, ensuring their success and satisfaction. This role is perfect...
-
Sales and Customer Experience Specialist
1 day ago
Dublin, Dublin City, Ireland Fields Retail Limited Full timeRole OverviewWe are seeking a highly skilled and motivated Sales and Customer Experience Specialist to join our team. This is a dynamic role that requires strong communication skills, the ability to multitask, and a passion for delivering exceptional customer service.About the RoleThis Sales and Customer Experience Specialist will be responsible for engaging...
-
Customer Experience Specialist
6 days ago
Dublin, Dublin City, Ireland Abercrombie Full timeAbout UsAbercrombie & Fitch Co. is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.Our PurposeWe lead with our purpose of being here for you on the journey to being and becoming who you are, fueling our customer-led brands and...