Technical Support Specialist

2 days ago


County Dublin, Ireland beBeeTechnical Full time €45,000 - €60,000

Job Title: Technical Support Specialist

We are seeking a highly skilled and experienced technical support specialist to join our team. The successful candidate will be responsible for providing technical support to our dealer network through various channels, including phone, email, and on-site visits.

Key Responsibilities:

  • Provide technical assistance to dealers via phone, email, or on-site visits.
  • Respond to dealer inquiries in a timely and efficient manner.
  • Collaborate with internal departments to resolve technical issues.
  • Compile and document reports on field visits and technical matters.
  • Liaise with technical experts to resolve complex technical issues.
  • Support training initiatives and develop technical training programs.

Requirements:

  • Minimum 5 years of experience in a similar position at distributor level or main Dealer franchise.
  • Specialist skills in vehicle electronics, modern diesel engine technology, and troubleshooting.
  • Excellent customer service skills and ability to communicate effectively at all levels.
  • Strong organizational and computer skills, particularly in MS Excel, Word, and Power Point.

Benefits:

  • Company car provided
  • Employee Assistance Programme
  • PCP Staff Purchase Scheme
  • Onsite Gym with classes
  • Onsite canteen facilities
  • Defined Contribution Pension Scheme
  • Comprehensive learning and development opportunities and support for further education
  • 26 days holidays with the option to purchase additional holiday days


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