
Technical Support Specialist
2 days ago
Job Title: Technical Support Associate
We are seeking a motivated and proficient individual to join our team in Galway, Ireland.
About the Role:
As a Technical Support Associate, you will provide professional support by handling inbound customer calls and emails.
You will be the first point of contact for customers, analyzing and resolving queries related to assigned product portfolios.
Key Responsibilities Include:
- Handling customer inquiries via phone and email
- Analyzing and resolving technical issues
- Documenting customer interactions according to internal standards
- Communicating investigation findings and solutions to customers
- Prioritizing and managing customer inquiries
- Identifying opportunities for process improvements
Requirements:
- Completed education or degree in a relevant field (science, biomedical, healthcare, nursing, engineering)
- Previous experience in a call center or customer-facing role
- Fluency in Norwegian and English (spoken and written)
- At least 1 year of experience in a medical/clinical environment or technical support role
- Strong analytical skills, structured working method, and excellent problem-solving abilities
Benefits:
- Permanent contract with a globally successful company
- Attractive salary package including social benefits
- Modern and dynamic workplace located in the heart of Galway City
- Hybrid work model: 1 day remote, 4 days on-site
- Various professional training and development opportunities
- 30 days annual leave
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