
Exceptional Guest Experience Leader
4 days ago
We are seeking a talented Guest Services Manager to join our team in public areas, lobby, reception, and F&B spaces.
About Our TeamWelcome to a thriving aparthotel operator making waves across Europe. With multiple new properties opening each year, we're an unstoppable journey of exceptional hospitality.
Main Responsibilities:- Maintain a fun, fresh, and fast-paced environment while communicating with multiple departments.
- Deliver excellent service, ensuring every guest feels welcome and at home.
- Create memorable experiences through effective communication and teamwork.
- Set ambitious goals and exceed them, striving for excellence every day.
- At least 2 years of experience in a similar role, ideally within the lifestyle hotel or hospitality sector.
- Knowledge of Front Office operations.
- Prior experience in F&B/Barista is preferred but training can be provided.
- Flexible working patterns.
- Bonus scheme that rewards high performers.
- Discounted rates for overnight stays.
- Refer and earn scheme.
- Education Support.
- Volunteer days: 2 paid volunteer days per year.
- EAP: Support for you and your family when you need it.
We encourage you to bring your unique self to work and make a real impact in our diverse and inclusive team.
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