
Exceptional Guest Experience Professional
4 days ago
Ensure Exceptional Guest Experiences as a Hotel Team Member
We are seeking a highly motivated and customer-focused individual to join our hotel team. As a Hotel Team Member, you will play a key role in delivering exceptional service to our guests, ensuring their stay with us is an unforgettable experience.
Key Responsibilities:- Servicing Guests: Welcome guests upon arrival, provide information about hotel facilities and services, and ensure they have everything they need for a comfortable stay.
- Resolving Issues: Respond promptly and professionally to guest inquiries, resolve any issues or concerns, and ensure that every guest leaves with a positive impression of the hotel.
- Maintaining Rooms: Conduct regular room inspections to identify any maintenance or housekeeping needs, communicate these issues to the relevant teams, and ensure that all rooms are clean, tidy, and ready for occupancy.
- Providing Excellent Service: Focus on delivering exceptional service, exceed guest expectations, and strive for 5-star reviews to maintain the hotel's reputation as a leader in customer satisfaction.
- Managing Bookings: Utilize the hotel booking system to manage guest bookings, update records, and ensure seamless communication between departments.
- Competitive Salary and Benefits: Enjoy a competitive salary, bonus structure, and comprehensive benefits package that includes eye test vouchers, bike-to-work scheme, life assurance, staff discount on hotel stays, social events, pension scheme, commitment to sustainability, training opportunities, and employee assistance program.
- International Opportunities: Join an international team with potential for career growth, explore new markets, and contribute to the hotel's global success.
- Entrepreneurial Environment: Work in a dynamic, entrepreneurial environment where innovation, creativity, and collaboration drive business growth and expansion.
Our hotel prides itself on its innovative approach to affordable and low-carbon hospitality. We are committed to enabling more people to travel by offering hotels that are simple to book, simple to use, and city-focused; designed for both budget travelers and those looking to save on accommodation to enjoy the city.
As part of our team, you will be responsible for ensuring that our guests feel welcome and satisfied throughout their stay. If you are a driven and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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