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Strategic Growth Manager
3 weeks ago
Nitro is a global leader in digital document workflows, offering innovative solutions for seamless PDF experiences and identity verification.
The Opportunity:
- Lead the regional Customer Success team to deliver exceptional value, drive customer outcomes, and expand long-term partnerships across enterprise and mid-market customers.
- Develop and execute the EMEA customer success strategy, aligning closely with Sales, Product, Support, and Marketing to improve adoption, retention, and growth.
Key Responsibilities:
- Own the customer lifecycle in EMEA from onboarding to renewal, ensuring customers achieve measurable outcomes.
- Partner with customers to align Nitro's solutions with their digital transformation goals and document productivity needs.
- Drive high adoption and satisfaction through value-driven engagement and proactive account management.
Leadership & Team Development:
- Lead, mentor, and grow a high-performing Customer Success team across the EMEA region.
- Foster a culture of accountability, collaboration, and continuous improvement.
