Strategic Content Developer

3 days ago


Dublin, Dublin City, Ireland beBeeContent Full time €75,000 - €100,000
Job Description:

As a key member of our support team, you will play a vital role in shaping the user experience and ensuring that customers have access to high-quality support.

Responsibilities:
  • Draft, edit, test and improve help center articles and customer support responses based on content strategy
  • Apply, maintain, and evangelize content standards and best practices
  • Use data to make content decisions and influence partners to improve support experiences
  • Test products to build a source of truth from technical subject matter experts, translating knowledge into clear, concise structured documentation
  • Collaborate with product and operations teams to author clear effective and empathetic support messaging
Required Skills and Qualifications:
  • 5+ years working in a technical drafting or content strategy role
  • 6+ months experience working in content drafting for Generative AI and/or LLMs
  • Demonstrated critical thinking skills and track record of editorial judgment around complex sensitive topics
  • Experience planning and drafting online help content and customer support responses for social media platforms and/or mobile apps
Desired Skills:
  • Project management experience, working through ambiguity and managing competing priorities
  • Knowledgeable in data analysis, editing XML and using AI tools
  • Experience working with and drafting content for LLMs


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