Front Office Director
6 days ago
The Front Office Manager will oversee the front office department, leading and motivating the team to deliver outstanding service to guests. This role requires strong leadership skills, attention to detail, and excellent communication abilities.
- Lead and motivate the front office team to achieve exceptional service standards.
- Direct and work with managers and team members to execute front office operations, including guest arrival and departure procedures.
- Establish and implement standards for delivering 5* quality services and train employees to meet these standards.
- Set high performance standards for self and others, assuming responsibility and accountability for successfully completing assignments or tasks.
- Identify operational challenges, develop solutions to prevent reoccurrence, and liaise with accommodation and maintenance departments daily.
- Develop and sustain productive customer relationships, actively seeking information to understand and address customers' needs.
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manage staffing levels to meet guest service, operational, and financial objectives through forward planning.
- Ensure compliance with Health & Safety and statutory requirements, displaying leadership in guest hospitality and creating a positive atmosphere for guest relations.
- Maintain a strong visible presence in the department, recruiting, training, developing, and retaining team members.
Essential Skills and Qualifications
- A minimum of 2 years of experience in a similar position within a busy luxury hotel environment is highly desirable.
- A full clean driving licence is essential for this role.
- Excellent attention to detail, motivation, and professional communication skills are required.
- Experience in a high-volume property, competence in the property management system (HOTSOFT or similar), and ability to work under pressure are necessary.
- A passion for the hospitality business and commitment to teamwork, mutual respect, responsibility, and professionalism are essential.
Benefits Package
- Free on-site parking.
- Employee recognition and referral bonus scheme.
- Discounts on bar and restaurant food in a sister property.
- Comp golf available on Druids Heath to all staff members.
- On-site gym and one free fitness assessment.
- Provision of employee uniforms and meals during shifts.
- Free onsite tea/coffee, healthy snacks, wellbeing initiatives, and opportunities for career progression.
- Education and training assistance, access to company mentorship programme, complimentary stays, and health insurance contributions.
About Us
We strive to maintain the highest standards of customer satisfaction, providing exceptional services to our guests while fostering a positive work environment among our staff members. Our hotel values collaboration, respect, and continuous improvement, aiming to provide memorable experiences for our guests and opportunities for growth for our team members.
-
Front Office Service Director
12 hours ago
Bray, Wicklow, Ireland beBeeGuestExperience Full time €40,000 - €45,000Hotel Front Desk Leadership RoleThe ideal candidate will be a seasoned hospitality professional, passionate about delivering exceptional guest experiences. This leadership position requires the ability to motivate and direct the front office team to achieve high levels of service quality.">Leadership experience in hotel operationsExcellent communication and...
-
Front Office Leader
1 week ago
Bray, Wicklow, Ireland beBeeLeadership Full time €40,000 - €45,000Job OverviewWe are seeking a highly skilled and experienced Front Office Manager to lead our front office team in delivering exceptional service to our guests.The successful candidate will be responsible for leading, motivating and working closely with the front office team to ensure seamless execution of all front office operations.They will also be...
-
Front Office Professional
2 days ago
Bray, Wicklow, Ireland beBeeCareer Full time €60,000 - €80,000Our luxury hotel is seeking an experienced front office professional to lead the front office team in delivering exceptional customer service. The successful candidate will be responsible for leading and motivating the team, ensuring that all front office functions are executed efficiently.Key ResponsibilitiesLead and motivate the front office team to...
-
Front Office Supervisor
2 weeks ago
Bray, Wicklow, Ireland beBeeLeadership Full time €45,000 - €55,000Front Office SupervisorWe are seeking a highly skilled and motivated Front Office Supervisor to oversee the day-to-day operations of the Reception area. This role offers the opportunity to work in a prestigious five-star hotel, providing exceptional customer service and ensuring that high standards are maintained at all times.Main Responsibilities:Supervise...
-
Front Office Manager
4 days ago
Bray, Wicklow, Ireland Brooklodge & Macreddin Village Full timeJob Title: Front Office Manager Location: BrookLodge & Macreddin Village About Us: Nestled in the heart of a picturesque setting, BrookLodge & Macreddin Village is committed to providing exceptional service and a memorable experience for our guests.We pride ourselves on our warm hospitality, elegant accommodations, and dedication to sustainability.Position...
-
Senior Front Office Manager
2 weeks ago
Bray, Wicklow, Ireland beBeeHospitality Full time €40,000 - €45,000Front Office Leadership OpportunityWe are seeking a highly skilled and motivated individual to lead our front office team and provide exceptional customer service. This is not an office-based position, but requires the ability to motivate and direct the front office team from the lobby.Key Responsibilities:Lead and motivate the front office team to deliver...
-
Front Office Leadership Opportunity
5 days ago
Bray, Wicklow, Ireland beBeeHospitality Full time €40,000 - €45,000Lead Front Office TeamWe are seeking a professional and enthusiastic individual to lead our front office team. The successful candidate will have excellent communication skills, be able to motivate self and team, and possess a passion for the hospitality business.This is a leadership role that requires the ability to work under pressure, on their own...
-
Front Office Team Lead
4 days ago
Bray, Wicklow, Ireland beBeeCustomer Full time €40,000 - €45,000Leading from the lobby is a key aspect of this role. The Front Office Manager will be responsible for overseeing the front office team, ensuring they deliver exceptional service to guests.Key Responsibilities:Lead and motivate the front office team to achieve outstanding levels of customer satisfaction.Direct and collaborate with managers and team members to...
-
Front Office Manager Position
2 weeks ago
Bray, Wicklow, Ireland beBeeLeadership Full time €40,000 - €45,000Senior Front Office Team LeadWe are seeking a highly skilled and results-driven individual to lead our front office team. The successful candidate will have exceptional customer service skills and be able to motivate their team to deliver outstanding levels of service.The primary responsibility is to lead and motivate the front office team to achieve...
-
Front Office Manager Job
1 week ago
Bray, Wicklow, Ireland beBeeLeadership Full time €38,000 - €43,000Front Office Manager JobAbout the Role:A front office manager plays a crucial part in delivering exceptional customer service and maintaining high standards at our reception desk. Key responsibilities include overseeing daily operations, supervising staff, and providing feedback to ensure seamless service delivery.Key Responsibilities:Ensure high levels of...
