Reservations Coordinator

1 week ago

Bray, Wicklow, Ireland beBeeCustomer Full time €35,000 - €40,000
Job Title: Reservations Agent

We are seeking a highly skilled professional to join our team as a reservations coordinator.

Main Responsibilities:
  1. Deliver exceptional customer service and respond promptly to guest inquiries.
  2. Ensure all reservation queries are handled professionally and within the required timeframe.
  3. Maintain in-depth knowledge of department products, goals, and total resort facilities.
  4. Liaise with reception to resolve guest billing issues.
  5. Process daily no-show reports to capture revenue opportunities.
  6. Circulate daily pickup reports and collaborate with Sales and Events Department for maximum revenue.
  7. Ensure all reservations data is accurately filed and copied to relevant departments.
  8. Communicate promotional activities to all departments.
  9. Foster revenue growth in transient room sales, golf tee times, and food and beverage departments.
Requirements:
  • Previous experience in a similar role in a 4-5* property is preferred but not essential.
  • Excellent organizational and administrative skills with high attention to detail and standards.
  • Good written and verbal communication skills.
  • Proficient with general office PC applications.
  • Able to multitask effectively.
  • Working knowledge of PMS systems would be beneficial.
Benefits:
  • Excellent employee benefits including career development and training opportunities.
  • Educational assistance for hospitality and other professional courses.
  • Bike-to-work scheme and other commuter plans.
  • Meals during shifts and healthy snacks available.
  • Staff discounts on accommodation in sister properties.
  • Opportunities for advancement and career progression.
  • Employee referral bonus.
  • Departmental rewards and team recognition.
About This Role:

This is an exciting opportunity for a skilled professional to join our team and contribute to the success of our hotel.

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