Performance Operations Manager
2 days ago
About Us
We're a global online booking platform, dedicated to inspiring adventurous minds to explore the world. With over 13 million reviews across 17,800 hostels in more than 179 countries, we're the leading online hub for social travel.
Our Culture
- We believe in growing others, mastering our expertise, collaborating as a team, adapting to change, and delivering results.
- Our diverse teams reflect the diversity of our customers and the communities we operate in.
The Role
We're seeking a talented Performance Operations Leader to join our Executive Leadership Team. This new role combines performance management, operational rigor, Chief of Staff responsibilities, and internal communication leadership.
Key Responsibilities
- KPI Quality Assurance: Ensure our organisational KPIs are robust, science-driven, and aligned with our goals. Explore using AI to improve Goal Plans.
- Meeting Cadence and Effectiveness: Refine our key meetings, ensuring clear action plans and regular status updates. Optimise meeting sequences to align with our strategic priorities.
- Performance Reporting and Management Systems: Lead the execution of integrated performance management processes and tools. Manage the performance review cycle and collect feedback data.
- Chief of Staff Responsibilities: Support our executive leaders in preparing ELT agendas and ensuring informed decision-making. Monitor progress against goals and provide strategic support.
- Internal Communication Leadership: Drive transparency, alignment, and engagement across our organisation through bi-weekly Town Hall meetings and regular internal communication initiatives.
Requirements
- A proven track record in a high-performance organisation, preferably in consulting, finance, or technology sectors.
- Experience as a Chief of Staff or similar role supporting senior leadership teams is highly desirable.
- Strong analytical and critical thinking skills, along with organisational and project management skills.
- Ability to lead internal communication initiatives and leverage performance management tools.
What We Offer
- Opportunity to impact the strategic trajectory of a listed company.
- Collaborative, high-performance culture where your contributions are valued.
- Competitive compensation and benefits package.
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