
Operations Excellence Manager
2 days ago
Lead the Operations Department with efficiency, integrity and enthusiasm.
Foster a creative and proactive management team focused on continuous improvement.
Provide exceptional support to customers, team members and stakeholders.
The position reports directly to the Operations Director.
Key Responsibilities- Recruitment and Talent Development:
- Recruit, interview and hire Functional Managers.
- Coach Functional Managers in the interviewing/hiring process.
- Monitor team member turnover; identify key factors that can be improved.
- ID individual and team strengths and development needs.
- Create training curriculum in area of responsibility.
- Couch and mentor Functional Managers to deliver excellence.
- Establish clear measurable goals and objectives.
- Solicit ongoing feedback from Workcell members and Functional Manager.
- Provide coaching and counseling to Functional Manager.
- Strategic Planning and Execution:
- Create campus strategic directions.
- Define, develop and implement a strategy.
- Identify creative ways to reduce costs.
- Utilize tools to monitor departmental expenses.
- Prepare timely forecasts for the campus.
- Compare forward forecast results to historical actual results.
- Drive continuous improvement through trend reporting analysis.
- Assess the adequacy of data gathering methods.
- Ensure procedures and work instructions are efficient.
- Demonstrate a commitment to customer service.
Bachelor's degree or equivalent education and training AND 10 years work experience OR equivalent external work experience including 5 years management experience.
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