Community Support Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeCommunity Full time €40,000 - €55,000
Job Overview

Our organization seeks a skilled professional to fill the role of Community Operations Analyst.

This individual will be responsible for assisting our client's community, resolving inquiries empathetically, accurately, and on time.

Key Responsibilities:

  • Resolve customer inquiries with empathy and accuracy
  • Develop knowledge of client products and community standards
  • Making well-balanced decisions and being an effective advocate for the community
  • Strong interpersonal skills, verbal and written communication skills, and most importantly empathy

Job Duties and Responsibilities:

  • Investigate and resolve issues reported on the client's platform
  • Respond to user inquiries with high quality, speed, empathy, and accuracy
  • Use market-specific knowledge to identify scalable solutions to improve community support
  • Gather, analyze, and utilize relevant data to develop ways to improve user experience
  • Enforce clients Terms of Use by monitoring reports of abuse on the site
  • Review reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns and escalate issues outside company policy to the global team


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