Training and Enablement Specialist
5 days ago
About Us
Tbwa Chiat/Day Inc leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.
We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency.
Our Training and Enablement Manager role is responsible for developing and maintaining training programs for employees, customers, and partners.
This includes creating onboarding materials, product enablement resources, and customer training curricula.
The role also works with cross-functional teams to ensure that training materials are up-to-date and aligned with product changes.
- Lead and mentor a team of learning professionals, fostering a collaborative and supportive environment.
- Oversee a range of training programs, including employee onboarding, product enablement, customer training, and partner training.
- Create and maintain internal onboarding materials, including presentations, guides, videos, documentation, and e-learning modules.
- Collaborate with cross-functional teams to stay informed about product changes and training requirements.
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