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Service Excellence Leader

3 weeks ago

Dublin, Dublin City, Ireland beBeeOperational Full time €96,000 - €124,000

Job Title:

Service Excellence Leader

Job Description:

You will play a pivotal role in shaping and delivering exceptional service across our organisation. You'll lead a broad portfolio of critical functions, including field service management, customer contact centres, warehouse operations, and project installations, ensuring seamless coordination and operational excellence.

Key Responsibilities:

  • Manage a diverse team of service managers, in-field engineers, call centre staff, and warehouse personnel, fostering collaboration and accountability across departments.
  • Enhance service delivery, drive customer satisfaction, and implement efficient inventory and product delivery strategies.
  • Lead the successful delivery of complex project installations, coordinating resources, managing timelines, and ensuring projects are delivered on time, to budget, and to the highest standards.
  • Monitor key performance indicators and implement cost-effective strategies that maintain quality and service excellence.
  • Ensure compliance through regular audits, reporting, and risk assessments.

Requirements:

To succeed in this role, you'll need to be a strategic, hands-on leader who thrives in a fast-paced, customer-driven environment. You'll inspire cross-functional teams, mentor managers, and build a high-performance culture rooted in agility, responsibility, and continuous improvement.

What We Offer:

This is a challenging and rewarding opportunity for a skilled professional who is passionate about delivering exceptional service. You'll have the chance to make a real impact, develop your skills and expertise, and join a dynamic team that is committed to excellence.