Technical Support Specialist

16 hours ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €70,000 - €80,000

Join us to become a key player in empowering developers to stop online fraud at the source.

Fingerprint is a pioneering company that empowers developers to fight online fraud. We're a globally dispersed, 100% remote team with a strong open-source focus.

We've raised significant funding and are backed by top investors. Our flagship open-source project is FingerprintJS (20K stars on GitHub).

As a Customer Support Engineer, you'll be the face of Fingerprint to our users as they sign up and experience the product for the first time. You'll act as a trusted advisor, helping them effectively leverage our product to drive maximum impact for their business.

You will help customers with onboarding, questions, feature requests, and bug reports via video calls and emails. You'll educate them about best practices and help them navigate our API, integrations, and features.

Key Responsibilities:

  • Conduct onboarding consultations to assist customers in integrating our APIs into their web and mobile applications.
  • Serve as the primary technical contact for our customers, addressing inquiries, troubleshooting issues, and providing effective solutions.
  • Amplify customer voices in product development and encourage dialogue through our support channels.
  • Monitor API usage and performance to identify and resolve potential issues before they impact customers.
  • Develop automation scripts for API testing, validation, and monitoring processes.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related technical field.
  • 3-5 years in a customer-facing role, preferably as a Customer Success Engineer, Technical Support Engineer, or similar role, with a focus on API products.
  • Strong proficiency in JavaScript and a solid understanding of API concepts, RESTful architecture, and web services.
  • Naturally empathetic, with a willingness to step into customers' shoes.

Preferred Skills:

  • Experience with API testing tools and frameworks.
  • Experience with mobile app development.

What We Offer:

  • A competitive salary range.
  • The opportunity to work with a leading company in the fraud detection space.
  • A flexible, remote work environment.

About Us:

We're committed to creating an inclusive work environment where everyone feels valued and empowered. We celebrate diversity and welcome applicants from underrepresented groups in tech.

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