Customer Relationship Manager
3 days ago
**CPL: A Leading Provider of BPO and Managed Services**
CPL has over 25 years' experience in delivering tailored outsourcing solutions across various industry sectors. As a reputable client in the Irish market, CPL offers a unique opportunity for candidates to work with a leading provider of Business Process Outsourcing and Managed Services.
**Job Description**
The Customer Service Representative role involves managing inbound and outbound phone calls, ensuring customer records are accurate, and driving sales to meet targets. This requires strong communication and interpersonal skills, as well as the ability to adapt to changing circumstances.
**Responsibilities:**
- Manage inbound and outbound phone calls in an efficient and timely manner.
- Collate information from customers via telephone calls.
- Ensure that all customer records are kept up-to-date in accordance with relevant regulations.
- Drive sales to achieve targets.
**Benefits and Perks**
CPL offers a comprehensive package of benefits, including career development opportunities, financial support for study and qualifications, extensive training, and access to a wellness program. Employees also enjoy employee engagement initiatives, committees, an employee assistance program, a hive medical cash plan, PRSA, bike-to-work scheme, and tax saver tickets.
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