Customer Relationship Development Manager

3 days ago

Limerick, Limerick, Ireland Sysco Full time

Company Overview:

Sysco is a leading foodservice provider across the island of Ireland, driven by a team of passionate and dedicated individuals who deliver exceptional results every day.

We don't just deliver food and drink to our customers. We deliver new thinking, technology, and talent to our industry. We create opportunities for ourselves and our colleagues, ensuring we can thrive in work and beyond.

We are now looking for talented individuals to join us as we continue to grow, innovate, and deliver.

Job Description:

The Contact Centre Executive will be an ambassador for Sysco, serving as the first point of contact for customers and a key supporter of our sales teams.

This role requires a candidate who will be:

  • Customer Focused: Understanding customer needs and delivering real value.
  • Team Oriented: Fostering strong relationships across teams and working together effectively.
  • Thriving in a Competitive Environment: Staying organized, flexible, and proactive in a fast-paced environment.

If you're ready for a challenge, we want to hear from you.

Key Accountabilities:

Overview: Respond to customer requests, increase their awareness of our full product offerings, and enhance our understanding of their business.

Process orders, enquiries, and administrative tasks accurately and on time.

Achieve sales volume and margin targets through up- and cross-selling on both incoming and outgoing calls.

Build solid, sustainable relationships with new and existing customers and related parties, track the performance of our competitors, and support our field-based Sales Representatives in pricing and processing orders in a timely manner.

Requirements:

Demonstrate the ability - through sales experience or potential - to grow our business and develop customer accounts.

Build strong customer relationships, achieve sales targets, and take a proactive approach to problem solving and issue resolution.

Stay organised and flexible in a busy environment, with a relentless focus on superb customer service.

Show proficiency and experience (preferable but not mandatory) in a similar sales/customer service role, with a working knowledge of Salesforce, Microsoft Outlook, Word, and Excel.

Benefits:

Expert Training & Development: Skills you can use in the wider world.

Employee Assistance Programme (EAP): Help when you need it most.

Colleague Discount: On all sorts of lovely food and award-winning products.

Annual Wellbeing Day: Take a day for your wellness.

Sysco Socials: Get to know the full team at monthly lunches and incentives.

Sysco Ireland Culture:

  • Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value.
  • Building Relationships: We foster strong, effective relationships across teams, always working together.
  • Clear Communication: We communicate clearly and effectively, ensuring our message resonates.
  • A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences.

Sysco is an equal opportunity employer and proud of our record in creating positive, safe, and supportive working environments where our people can prosper.

Our diverse and inclusive culture means you don't have to fit in to succeed. Each of us shapes Sysco as a whole.

We value your potential as much as your experience, so if you're looking for a fresh challenge, submit your application today.

Skills: Customer Service, Inbound Sales, Communication Skills

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