Senior Client Growth Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSuccessManager Full time €55,000 - €110,000

A strategic Customer Success Manager role for a fashion and retail client base is available. You will be responsible for driving customer satisfaction, renewals, and growth within existing accounts.

Key Responsibilities
  • Build and nurture long-term relationships with customers across EMEA.
  • Act as the primary point of contact to ensure Centric's PLM solutions meet customer goals.

You will own the renewal process, anticipate risks, and take action to protect retention across your portfolio. Identify opportunities for expansion by positioning additional solutions that meet evolving customer needs. Partner with Sales to execute on growth opportunities within your account base.

Required Skills and Qualifications
  • Bilingual fluency in English and German (written and spoken) is essential.
  • 3+ years in Customer Success, Account Management, or a similar role, ideally with SaaS/enterprise software customers.
  • Demonstrated success managing renewals and driving upsell/cross-sell opportunities.
  • Strong interpersonal and presentation skills, able to engage both end users and senior executives.
  • Experience with SaaS solutions (PLM or enterprise software preferred) and ability to translate technical solutions into business outcomes.
  • Skilled at interpreting account health metrics and taking early action.
  • Strong plus for experience in merchandising, buying, or fashion/apparel operations.
Benefits
  • A remote-first, collaborative work environment across Europe.
  • Opportunities for career growth and advancement in a rapidly expanding segment.
  • Work with cutting-edge PLM technology used by global fashion and retail leaders.
  • A chance to directly impact customer success, retention, and expansion in a high-growth SMB market.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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