Advanced Technical Support Specialist

7 days ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €57,000 - €73,000
About the Role

Our Customer Support team is dedicated to providing exceptional assistance to our clients, empowering them to achieve clarity in their work and optimal results with Asana.

We are a team of Asana experts and productivity specialists who are passionate about investing in our clients' success. We help our clients navigate questions, feature requests, and bug reports, while educating them on best practices within Asana.

We amplify our clients' voices in product development, fostering a dialogue through our support channels. Our ultimate goal is to measure our success by our clients' success, exemplifying empathy and understanding in every interaction.

Key Responsibilities
  • Serve as the primary point of contact for high-value customer accounts, providing support for inquiries, feature requests, bug reports, and Asana best practices to drive adoption and enhance utilization.
  • Host live video calls upon request, resolving urgent, high-severity issues for top-tier customers.
  • Develop a profound understanding of where Support can effectively assist named customers, cultivating a positive, consultative relationship to facilitate transformative change in how they work with Asana.
  • Assist customers of all sizes via email, resolving inquiries and empowering users to maximize their Asana experience.
  • Maintain a technical and pragmatic focus on customer support, driving positive outcomes and delivering exceptional service.
  • Update and maintain our internal knowledge base with insights from customer engagements, ensuring that all information remains up-to-date.
  • Collaborate with colleagues in Customer Support by responding to questions and requests regarding complex cases for other customers.
Required Skills and Qualifications
  • 5+ years of experience in Customer Support; live channel experience preferred (chat, phone)
  • Technical support experience, particularly with API & integrations, workflow troubleshooting
  • Natural troubleshooting skills and strong technical aptitude
  • Excellent written and verbal communication skills in English
  • Impeccable customer service skills: communication, empathy, integrity
  • Tenacious work ethic and relentless attention to detail
  • Proficiency with Asana and other work management platforms a plus

  • Advanced Technical Support Specialist

    1 day ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time €40,000 - €80,000

    Advanced Technical Support SpecialistThis is an advanced-level technical position that offers many opportunities to grow professionally and master industry-leading methodologies and tools. As a key member of our team, you will be responsible for providing technical support via chat or email during regular working hours.Key Responsibilities:Offer solutions to...

  • Advanced Technical Support Specialist

    2 days ago

    Dublin, Dublin City, Ireland beBeeHardware Full time €123,768 - €146,344

    Job Description">We are looking for an experienced Field Hardware Support Engineer to join our team of professionals working with pharmaceutical clients based in Dublin. This is a unique opportunity to work on complex hardware and communication systems, troubleshoot issues, and provide technical support. The successful candidate will have a strong background...

  • Technical Support Specialist

    3 days ago

    Dublin, Dublin City, Ireland beBeeSpecialist Full time €60,000 - €80,000

    Technical Support SpecialistAre you a technical expert with a passion for delivering exceptional customer experiences? Do you enjoy troubleshooting and problem-solving? We're looking for a skilled Technical Support Specialist to join our team.Job DescriptionAs a Technical Support Specialist, you will be responsible for providing high-quality technical...

  • Expert Technical Support Specialist

    4 days ago

    Dublin, Dublin City, Ireland beBeeEngineer Full time €80,000 - €100,000

    Job Opportunity:We are seeking an experienced technical support specialist to join our team in Dublin. This is a permanent role that requires at least 5 years of experience in desktop support, managing level 1, 2, and some 3 issues.The successful candidate will work in a demanding and varied environment, covering Windows desktop issues, PC builds, software...

  • Technical Support Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBeeSupport Full time €45,000 - €60,000

    Role OverviewAs a skilled Technical Support Specialist, you will serve as the primary point of contact for local technical support at our organisation's customer sites.Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their...

  • Technical Support Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €50,000 - €80,000

    Technical Support SpecialistThe Technical Support Specialist is a technical resource who guides customers during critical issues to ensure timely and effective case resolution.Job DescriptionThis role focuses on delivering amazing customer support experiences and maintaining the health of the ServiceNow platform by helping customers understand or...

  • Technical Support Specialist

    4 days ago

    Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €69,000 - €87,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team and provide exceptional customer experiences.Main Responsibilities:Customer Communication ExpertiseOwning customer communications and issues from initial contact until resolutionBecoming an encyclopedia of knowledge about product functionalityEnsuring...

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time €40,000 - €55,000

    Job Title: Technical Support SpecialistDescription:We are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to our users. This is a fully onsite role, requiring excellent communication and problem-solving skills.Acting as the first point of contact for user inquiries, responding to phone calls, emails, and remote...

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeSupport Full time €40,000 - €50,000

    Job Title: Technical Support SpecialistAt our organization, we are seeking a highly skilled technical support specialist to join our team. This is an onsite support role in Dublin, working with one of our clients.The successful candidate will be responsible for providing first-level support to users, managing incidents, recording and alerting, initial...

  • Technical Support Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBeeFieldService Full time €55,000 - €90,000

    Job OpportunityWe are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for the maintenance, repair and calibration of analytical instrumentation products.This is an exciting opportunity to work with a variety of complex laboratory equipment, including Shimadzu and BioTek instruments.About the...