Front Desk Service Manager

3 days ago

Maynooth, Co Kildare, Ireland beBeeHospitality Full time €45,000 - €70,000
Job Description

We are seeking a dedicated and experienced Front of House Manager to join our team. In this role, you will be responsible for overseeing all front desk operations, including guest check-in and check-out, reservations, room assignments, and guest inquiries.

You will lead, train, schedule, and supervise the front office team, ensuring that they provide exceptional service to our guests. You will also manage the front office budget, monitor occupancy, revenue, and front office key performance indicators (KPIs).

In addition, you will address and resolve guest complaints and issues promptly and effectively. You will work closely with the Housekeeping and Maintenance teams to ensure that rooms are ready and guest issues are resolved efficiently.

As a Front of House Manager, you will ensure that all front office procedures are in line with company policies and brand standards. You will maintain accurate records for billing, guest accounts, and reports for management review.

Finally, you will ensure compliance with health, safety, and security regulations. This is a full-time position that requires flexibility to work various shifts, including weekends and bank holidays.

Required Skills and Qualifications
  • Minimum of 2 years' experience in a similar role in a 4 or 5-star property.
  • Diploma or degree in Hospitality Management or related field (desirable).
  • Strong command of English with excellent communication and interpersonal skills.
  • Previous experience with OPERA and proficiency in MS Office.
  • Strong leadership skills with ability to manage and motivate a team.
  • Exceptional guest service and problem-solving abilities.
Benefits and Why Join Our Team
  • To be part of Accor's large global hospitality network.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Learning and development opportunities.
  • Employee Assistance Programme.
  • Strong team focus and team atmosphere.
  • Meals and uniform are provided.
  • Free parking.
  • Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
  • Training is provided both on-the-job and through organised training seminars with both internal and external trainers.
Seniority and Employment Details
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Management.
  • Industry: Hospitality.

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