Clinical Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeHealthcare Full time €60,000 - €80,000
Job Description:

A dedicated healthcare professional will be employed to provide onboarding, education, and continued support for healthcare professionals regarding patient support programmes. This role is nationwide, with flexible working arrangements.

The primary responsibility of this individual will be to onboard, educate, and continue to support healthcare professionals on various patient support programmes. This includes but is not limited to:

  • Education on the available patient support programme(s)
  • Assistance with all available referral methods
  • Direct point of contact for specific HCP queries on patient status
  • Supporting hospitals with feedback on the service from their patients
  • Ensuring all activities are in line with relevant regulations
Key Responsibilities:
  • Be an ambassador for both employer and client, operating and communicating in a professional and personable manner
  • Schedule appointments with Immunology HCPs who wish to enroll patients on the patient support programme(s)
  • Provide referral and patient support materials to units as requested
  • Demonstrate the patient support programme services available to the units
  • Assist specialist units with enquiries on the patient support programmes
  • Demonstrate the online referral portal and enable HCP access for patient referrals
  • Assist with online portal queries such as logging in and resetting passwords
  • Follow up with IT Department to resolve queries if required
  • Follow up with HCPs on patient specific queries and patient case reviews
  • Identify and deliver any new or proposed service enhancements as agreed with the client
  • Be responsible for the training schedule of all units (new and ongoing) and work with the client on any training enhancements
  • Develop strong working relationships with key specialist units
  • Participate and attend relevant conferences and meetings as requested
  • Deliver non-promotional support to patients on the client's service offering(s) in a clinical and/or community setting
  • Share feedback and discuss potential service enhancements with both the client and management team
  • Perform duties in line with all regulatory, nursing and industry standards
  • Perform any additional tasks as required

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