Strategic Customer Growth Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeCommercial Full time €60,000 - €1,000,000
Key Account Manager - Commercial Success

We are seeking an experienced Key Account Manager to manage a portfolio of large commercial customers in EMEA.

This role involves leveraging technology to focus on strategic one-on-one interactions with customers, driving engagement and revenue retention through a combination of high-touch and tech-touch strategies.

The ideal candidate will possess a passion for customer consultation, aiming not just for retention but also for fostering customer success and growth. They will understand the intricacies of small and medium-sized businesses and be able to navigate multiple stakeholders.

Responsibilities:

  • Manage a book of approximately 60-70 large commercial customers across the EMEA region.
  • Drive engagement and revenue retention by using a combination of high-touch and tech-touch strategies.
  • Renew customer contracts and partner with sales teams to achieve expansion targets.
  • Build trusted advisor relationships at the executive level and consult with customers on their internal learning and development strategy.
  • Lead customer meetings throughout the lifecycle, from kick-off to renewal and beyond.
  • Develop individual success plans for each customer to ensure adoption, expansion, and loyalty.
  • Develop expertise about the use cases of small to mid-sized customers who have purchased Udemy Business for teams or organizations.
  • Be an expert on the Udemy Business platform, with a deep understanding of our technology and content.
  • Proactively communicate customer feedback to cross-functional teams and leadership.
  • Own the creation of internal and customer-facing processes, programs, and materials to improve the quality and efficiency of the Customer Success department.

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