Customer Relationship Coordinator

1 week ago

Dublin West, Ireland beBeeCoordinating Full time €30,000 - €45,000
About the Role

We are seeking a skilled and dynamic individual to join our team as a Customer Relationship Coordinator. This is an exciting opportunity to work in a forward-thinking organisation that prides itself on delivering outstanding service and strengthening its leadership position in the market.

Key Responsibilities:
  • Build long-term relationships with customers by understanding their needs and delivering exceptional service.
  • Act as a key link between customers and Trade Marketers, helping to resolve queries and enhance business growth opportunities.
  • Support brand launches and initiatives such as cross-sell, up-sell, trials and awareness campaigns, contributing to strategic engagement and KPI achievement.
  • Process customer orders through SAP, ensuring accuracy and compliance with service level agreements.
  • Respond to customer enquiries promptly via phone, fax and email (covering new accounts, closures, deliveries, documentation and orders).
  • Raise credit notes for undelivered stock where required.
  • Take ownership of allocated team tasks, supporting the Customer Services Manager in achieving departmental goals.
Requirements:
  • A Leaving Certificate or equivalent qualification.
  • At least 1 year of experience in a busy customer service or telesales environment.
  • Strong PC skills, particularly with MS Office.
  • Experience with SAP is a distinct advantage.
  • Excellent verbal and written communication skills in English.
  • A proactive, customer-focused mindset with the ability to manage multiple tasks effectively.

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