Customer Service Specialist

6 days ago


Ennis, Clare, Ireland Euro Car Parts Limited Full time

Are you passionate about delivering exceptional customer service and driving business growth? Do you have a proven track record in developing strong customer relationships and identifying new business opportunities?

About Euro Car Parts Limited

We are a people-first organisation, committed to supporting our colleagues and putting our customers at the heart of everything we do. Our mission is to lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future.

About the Job

This is an exciting opportunity to join our team as an Account Manager, playing a pivotal role in delivering exceptional customer service and building strong relationships with our existing and potential customer base. Your key responsibilities will include:

  • Creating strong leads and opportunities for all ECP channels, ensuring compliance across all marketing and promotional activity both internally and externally.
  • Identifying existing, lapsed and new business opportunities within branch-specific geographical areas.
  • Conducting customer account reviews with the branch management team focusing on all KPIs and potential opportunities.
  • Developing positive and professional working relationships with key internal stakeholders while maintaining a comprehensive understanding of the automotive aftermarket.
  • Acting as a key member of the ECP Business Development Team, actively demonstrating the standards, behaviours and values of the team to drive effective teamwork across the business.

Our ideal candidate will have:

  • Excellent communication skills to develop customer relationships and drive customer connectivity.
  • High levels of focus, energy and drive.
  • Good business acumen.
  • Always delivering best-in-class service to establish customer experience excellence.

We offer a range of benefits including:

  • Cycle to work scheme.
  • 22 days annual leave + Bank Holidays.
  • Genuine career progression.
  • Access to a 24-hour Employee Assistance Programme offering financial and wellbeing support.


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